Support
How can we help?
Get instant answers from our AI assistant, browse our guides and FAQs, or reach the support team directly.
For schools & caterers
School and caterer support
Help guides & documentation
Step-by-step guides for every module, from setup to day-to-day use.
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Frequently asked questions
Quick answers to the questions our schools and caterers ask most often.
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Remote support
Quick and secure remote assistance
Need help from our Support team? If a member of our team has asked to connect to your computer, select the remote support option they have given you below.
For parents
Parent help & Scopay account support
For any problems with your account, you will need to contact your child’s school. Due to data protection, we are unable to help you directly.
Alternatively, there is help documentation available when you log into your Scopay account.
Log in to Scopay
Access your parent account to make payments, top up meals and manage consents.
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Manage your account
New to Scopay? Follow our step-by-step guides for parents to get started.
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Parent FAQs
Answers to the questions parents ask most often about using Scopay.
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